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How to exclude demand of non-project resources on the Capacity Overview screen?

Question asked by Kim.Iversen on Oct 31, 2015
Latest reply on Nov 10, 2015 by Robert Ensinger

We recently added our entire ITS staff to Clarity for time reporting. Most project resources are assigned roles, which we are making less specific (today they are team based). We are looking to move to a more generic role, and leverage the staff OBS to drive demand to the correct part of the organization. The functionality of the Capacity Overview screen fits our requirements for having one place to view capacity and demand on the team with the one exception that we are unable to exclude the capacity of the non-project resources. If we filter on the roles, we can then see the capacity of the project resources, however we lose visibility to the demand on the generic roles. Has anyone else solved this riddle?