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Procedure to update CI Reconcillation fields via grloader

Question asked by Deepak.P on Nov 2, 2015
Latest reply on Nov 3, 2015 by Naveen_Desham

We want to update CI reconciliation attributes such as "System name", "Serial Number", "DNS Name", "MAC Address", "Asset Number" using Grloader against existing CI data. Input file using is excel file.


Need to understand what to mention (update_if_null or other clause) in excel file or trick to implement before to execute update grloader command so that it will understand to update reconcillation fields for existing CI via grloader.


Currently grloader creating error file to insert the CI name while updating system name / MAC address etc against existing CI's.