Need an urgent help!
We are on 14.1 in AA mode, 6 Application servers,1 Bg and 1 Standby Server.
We have Netscalar loadbalancer(LB) wherein we have configured the 6 Application servers.
As I understand from the CA docs, when we have LB in our environment we are supposed to use its URL
in the "web_cgi_url" option under Option Manager-->Notifications.
The LB url is http://abcd.def.com and I have mentioned the same in the web_cgi_url option.
So when the notifications are been sent, the URL mentioned in it is as follows:
but when clicked on the above URL it displays the Login page instead of redirecting to that call id.
Note: We have enabled SSO and it works generally.
Kindly let me know if there are any other steps to be followed.