AnsweredAssumed Answered

Manually delete tickets

Question asked by Kris_D on Nov 18, 2015
Latest reply on Nov 18, 2015 by mitu

I have had a request to delete a batch of duplicate tickets that were created in error by an email "stuck" in maileater by Service Desk Manager 14.1. They do not want them closed in the system because it would have an effect on reporting, they want them gone. This would be easy to do directly in SQL, but I am concerned about how this may affect other linked tables, leaving orphans behind.


Any suggestions on the best way to accomplish this?