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Software inventory - With ITCM and SDM - without SAM

Question asked by nocmi02 Employee on Dec 1, 2015
Latest reply on Dec 23, 2015 by Debbie_Kuhar

Hello everyone, we are facing kind of challenge here.


One of our customers is asking for a solution to make a software inventory. Basically they want to count Sw licenses and compare it to an amount in a contract.

Here is the scenario:

  • Customer doesn´t have SAM licenses and they CANNOT have it because we do not sell it in Brazil.
  • They have ITCM/ITCA  and Service Desk Manager, we are working now in a new implementation


The solution that we may pursue  is to work with Contracts as ICs with license count of purchased SW, and have the ITCM discovering the "Real world" of installed sw. The count of SDM vs ITCM data and the balance calculation would be made by CA BI, considering both data sources.

Does anyone has similar experience and collateral to share? Any other ideas?


Any help is very appreciated.

Thank you very much in advance and my best regards