I would like to change logo on Support Automation
Can you help me to configure it?
Unfortunately this is not something that CA Support can do for you as it is a customization. However, you should be able to do this on your own fairly easily. I can point you in the right direction here...First, on that page/form hold down the alt key on your keyboard while right-clicking on the logo. This should give you the standard right click menu, which you can then select "properties". This will tell you the filename and location of the file. Then, you can take whatever logo you want to use, rename it to the same filename as shown in the properties for the original image that is there now, and put it into the \site\mods\www\wwwroot\img directory (it will read from here first before the bopcfg directory where the orignial files are kept - nothing custom ever goes into bopcfg, only site\mods). Now just keep in mind that the same image may be used in multiple places within the web interface, so your new logo may show up in more than one place as the header is shared by nearly every form within the product.
Hope this helps,
Hi Jon I.
Thank you for your information. Yes, i can Alt+right-click on web browser and change logo on this.
but I can't Alt+right-click on this screen. On the Support Automation Analyst Console.
Can you right-click on above screen at your environment?
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