Back again to try to find, in your opinion, a good approach for CA SDM running on MSSP a Managed Service Provider?
The idea is:
- One comapny that offer CA SDM for other companies to request/manage their needs;
- Those other multiple companies with their users who can open requests (incident/SR/etc), see their ICs (only their);
- Agents who receives requests for all companies;
- Multiple service packages/contracts sometimes unique for one comapny and another times the same for another group of companies;
Is multi-tenant the solution or my idea is wrong there are another approachs?
Want to ask for more infor before giving your opinion? please!