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14.1 migration failure

Question asked by Utku Alp on Jan 16, 2016
Latest reply on Jan 19, 2016 by Utku Alp

hi all,

 

Hi already a case for this situation but it may take time. May be one of you have already faced with the same problem and reply me before CA support. If I can find the problem, I'm gonna try migration this night again.

 

I've done the upgrade 2 times on test environments (similar with prod) before the attempt on production environment last night.

I haven't received any error which I got last night.

 

I have a 12.5 environment with 2008R2 windows server and a seperate 2008 SQL Server.

At the beginning of migration, I enable 8dot3 filenaming from registry, and checked with FSUTIL query where if it applied to disk or not

Almost at the beginning of migration, it exists the installation with exit code -1

As I checked the logs, saw the lines below.

What might be the reason for that? Regarding to my guideline generated during test migrations, I'm not missing or skipping anything. I've walked all the same steps through

 

Thanks for replies

 

2016/01/16 06.47.08.879 DEBUG [DeployThread: Upgrading CA Service Desk Manager] [UpgradeSDM] Updating SDUninstall.lax started....

2016/01/16 06.47.08.879 DEBUG [DeployThread: Upgrading CA Service Desk Manager] [FileUtilities] Started updating properties file:D:/PROGRA~1/CA/SERVIC~1\SDUninstall\SDUninstall.lax

2016/01/16 06.47.08.879 ERROR [DeployThread: Upgrading CA Service Desk Manager] [FileUtilities] Exception occured during properties file update.

2016/01/16 06.47.08.879 ERROR [DeployThread: Upgrading CA Service Desk Manager] [FileUtilities] D:\PROGRA~1\CA\SERVIC~1\SDUninstall\SDUninstall.lax (The system cannot find the path specified) class java.io.FileNotFoundException

2016/01/16 06.47.08.879 ERROR [DeployThread: Upgrading CA Service Desk Manager] [FileUtilities] Could not delete original file:D:/PROGRA~1/CA/SERVIC~1\SDUninstall\SDUninstall.lax

2016/01/16 06.47.08.879 ERROR [DeployThread: Upgrading CA Service Desk Manager] [FileUtilities] Important: Uninstallation might be silent.

2016/01/16 06.47.08.879 DEBUG [DeployThread: Upgrading CA Service Desk Manager] [UpgradeSDM] SDUninstall.lax are set to do GUI mode uninstallation.

2016/01/16 06.47.08.879 DEBUG [DeployThread: Upgrading CA Service Desk Manager] [UpgradeSDM] Updating NX.env started for JRE and Tomcat version....

2016/01/16 06.47.08.879 INFO  [DeployThread: Upgrading CA Service Desk Manager] [UpgradeSDM] currTomcatVer :7.0.23, currJREVer :1.7.0_10, nxRoot :D:/PROGRA~1/CA/SERVIC~1

2016/01/16 06.47.08.879 INFO  [DeployThread: Upgrading CA Service Desk Manager] [UpgradeSDM] Old line in NX.env:@NX_JRE_INSTALL_DIR=C:/Program Files (x86)/CA/SC/jre/1.7.0_10

2016/01/16 06.47.08.879 INFO  [DeployThread: Upgrading CA Service Desk Manager] [UpgradeSDM] New line in NX.env:@NX_JRE_INSTALL_DIR=C:/Program Files (x86)/CA/SC/jre/1.7.0_10

2016/01/16 06.47.08.879 INFO  [DeployThread: Upgrading CA Service Desk Manager] [UpgradeSDM] Old line in NX.env:@NX_TOMCAT_INSTALL_DIR=C:/Program Files (x86)/CA/SC/tomcat/7.0.23

2016/01/16 06.47.08.879 INFO  [DeployThread: Upgrading CA Service Desk Manager] [UpgradeSDM] New line in NX.env:@NX_TOMCAT_INSTALL_DIR=C:/Program Files (x86)/CA/SC/tomcat/7.0.23

2016/01/16 06.47.08.894 INFO  [DeployThread: Upgrading CA Service Desk Manager] [UpgradeSDM] NX.env file is updated with JRE and Tomcat version, and backed up original file with:NX.env.bkup.1452919628879

2016/01/16 06.47.08.894 DEBUG [DeployThread: Upgrading CA Service Desk Manager] [UpgradeSDM] Updating config.properties started for Tomcat version....

2016/01/16 06.47.08.894 INFO  [DeployThread: Upgrading CA Service Desk Manager] [UpgradeSDM] currTomcatVer :7.0.23, nxRoot :D:/PROGRA~1/CA/SERVIC~1

2016/01/16 06.47.08.894 INFO  [DeployThread: Upgrading CA Service Desk Manager] [UpgradeSDM] Old line in config.properties:web.tomcat_home=C\:\\Program Files (x86)\\CA\\SC\\tomcat\\7.0.23

2016/01/16 06.47.08.894 INFO  [DeployThread: Upgrading CA Service Desk Manager] [UpgradeSDM] New line in config.properties:web.tomcat_home=C\:\\Program Files (x86)\\CA\\SC\\tomcat\\7.0.23

2016/01/16 06.47.08.894 DEBUG [DeployThread: Upgrading CA Service Desk Manager] [UpgradeSDM] Updated web.tomcat_home property with value:C\:\\Program Files (x86)\\CA\\SC\\tomcat\\7.0.23

2016/01/16 06.47.08.894 INFO  [DeployThread: Upgrading CA Service Desk Manager] [UpgradeSDM] Old line in config.properties:web.tomcat.version=7.0.23

2016/01/16 06.47.08.894 INFO  [DeployThread: Upgrading CA Service Desk Manager] [UpgradeSDM] New line in config.properties:web.tomcat.version=7.0.23

2016/01/16 06.47.08.910 INFO  [DeployThread: Upgrading CA Service Desk Manager] [UpgradeSDM] config.properties file is updated with Tomcat version, and backed up original file with:config.properties.bkup.1452919628894

2016/01/16 06.47.08.910 DEBUG [DeployThread: Upgrading CA Service Desk Manager] [ProgressPage] ProgressPage - Task Changed Upgrading CA Service Desk Manager

2016/01/16 06.47.08.910 ERROR [Thread-22] [ProgressUpdateUpgradeSDM] Exception occurred. : sleep interrupted

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