CA PPM on demand version: 126.96.36.1998
We have a process that is "stuck" in a manual action step.
The status is "Ready to evaluate post-condition", but the approver who received the action item had already approved.
On the process step details page, we can see that the action item has status "Done", but in the General tab the attribute "Finish Date" is blank.
It seems that this process is "stuck".
I have checked the post condition step in the process definition, and if just one approver approves, the post-condition should had been attended.
This problem does not occur in other processes.
What can I do is this situation?