AnsweredAssumed Answered

Changing combo_name pattern for contacts in SDM

Question asked by diogo.nobrega on Jan 18, 2016
Latest reply on Jan 25, 2017 by Brian_Mathato

Hi everyone,


As you all know, the combo name default pattern in Service Desk for contacts is "Last_Name, First_Name". This is the american pattern, and here in our region, we normally use "First_Name Last_Name", but we never didn't care too much with this in our own SDM. However, one of our clients (he has his own SDM) asked if it isn't possible to change this pattern (for both visual and searching contacts purposes).


Has anyone already achieved this? We tried to change the combo_name.js file, and modified the combo_name derived field in MDB, without success (this last one crashed down the SDM, fortunately it was in test environment... )




CC: FelipeVACS