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SLA for P3 Tickets

Question asked by SonJais on Jan 27, 2016
Latest reply on Jan 29, 2016 by veiba01



We need to setup SLA for P3 Requests as 5 business days and P3 Incidents as 3 business days in CA Service Desk Manager r12.5.

Currently it is set as 24 Business hours for P3 Requests and Incidents both . Please help.