AnsweredAssumed Answered

remaining time for sla violation

Question asked by Utku Alp on Feb 2, 2016
Latest reply on Feb 13, 2018 by wdrain

Hi all,

 

I was wondering if there is an easy way to calculate remaining sla time before violation of SLA?

On my definitions for service types, there are lots of condition based events running on specific times but I couldn't seperate the event which marks the ticket as sla_violated.

If I can get the remaining time, I want to use it to create some charts shown on Dashboards.

 

Regards,

Utku

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