Customer want to sent Survey to ALL User in CA Service Desk contact table. And want to generate report based on the feedback of the survey. How to achieve this scenario
CA Service Desk version R12.9
Hi Tremo01 - take a look the information here:
Create a Managed Survey - CA Service Management - 14.1 - CA Technologies Documentation
This is in the documentation wiki for 14.1 - the same should apply to 12.9. There is a specific note about sending to a large group of contacts.
Hope this helps,
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