We recently upgraded to 14.1.02 and I have a cuestion: ¿How can I configured the scalar activity in a ticket, what for only it can escalate to a upper level of the current group, without showing the other groups that existing in the application?. For exapmle:
I have a ticket assigned to the group "Desktop Level 1", and I need ecalate it only to the group "Desktop Level 2", but when I make this, the application displays all the existing groups in the same.
I need is that the application, not display of the groups remainder.
Thank you very much.