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How to set default values in fields Urgency-Impact of a ticket?

Question asked by jhonj.bustamante on Feb 9, 2016
Latest reply on Feb 12, 2016 by JussiValkonen

Hi community,

 

We recently upgraded to 14.1.02 and I have a question: I need know how to set default values in the Urgency and Impact Fields of a ticket, so that for Ugency and Impact show the value "Low" for default in both.

 

I looked at the wsp for make this configuración, but I could not do it.

 

Thank you for your collaboration.

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