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CA Service desk getting error javaw.exe

Question asked by sumitsejwal4 on Feb 21, 2016
Latest reply on Feb 26, 2016 by sumitsejwal4

When i am using Ca service desk on working hours . the utilization  of  server becomes high.

After that a error has  occur in event viewer  -> windows logs - > Apllication . faulting application path

Faulting application name: javaw.exe, version:, time stamp: 0x456d4acc

Faulting module name: sda65.dll, version:, time stamp: 0x4fc8d64e

Exception code: 0xc0000005

Fault offset: 0x0004eb43

Faulting process id: 0x3c6c

Faulting application start time: 0x01d1696ac0ce04d7

Faulting application path: F:\CA\SC\jre\1.6.0_00\bin\javaw.exe

Faulting module path: F:\CA\Service Desk Manager\bin\sda65.dll

Report Id: 0dc7663f-d6d3-11e5-b26d-18a9055bbba0



Kindly why my help me out why service desk become hang after this error occur.