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Automatic Priority Tickets

Question asked by Airu on Feb 22, 2016
Latest reply on Dec 18, 2017 by Sunilpatel

Hello guys.

During my last visit to Wiki CA, came to my mind a question as to the Service Catalog / Service desk.

I have some way to determine when opening a ticket, an automatic priority especially for him? And if so, how?

 

Thanks.

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