RichGraves

Using ethnographic research to build a better service desk - Highlight

Discussion created by RichGraves Employee on Feb 25, 2016

Using ethnographic research to build a better service desk - Highlight

Highlight: CA Technologies Blog

If you look at a paper service request from an IT organization 30 years ago, it looks the same as a ticket in all current…

My most recent blog on blogs.ca.com, I'm interested in your thoughts.

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