AnsweredAssumed Answered


Question asked by kalsw01 Employee on Mar 3, 2016
Latest reply on Mar 4, 2016 by kalsw01

Hi Team,


I want to update a ticket via mail eater, by sending ticket id in subject of mail.


EX: to: servicedesk

sub: incident 123

body: %group=abc


Can you please help me with steps on how to get this achieved?