I want to update a ticket via mail eater, by sending ticket id in subject of mail.
EX: to: servicedesk
sub: incident 123
Can you please help me with steps on how to get this achieved?
If you put already tag in your body you can just add your ticket ID there too like below:
as this will not work in a subject you then need to use artifact for this like:
Then the subject of your email must always start with Incident: followed by the number for this to be evaluated and pass to the text_api
Pleas refer to the mail rules section of the admin guide for more info about howto use artifact
Hope this help
Thank you!! It worked!!
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