AnsweredAssumed Answered

Work Schedule on Groups

Question asked by walxarus on Mar 14, 2016
Latest reply on Mar 22, 2016 by walxarus

Hi Again, I looked in the Service Desk administration Guide but the explanations is not clear for me. my question is

what is the purpose of the field option "work schedule" on group edit. ?

According to the manual says.

 

Work Schedule

Select the normal work schedule for the contacts in this group (24 hours, Non-Business Hours, or Regular).

 

some relation with Service Types?

Outcomes