I would like to develop one functionality in CA but I am not sure ,how to implement it.
Requirement- We get an email from end user to create a ticket in CA but that user can send email also from his unregistered email id (Gmail or Yahoomail ids) which doesn't exist in his user profile.
Now requirement is, after creation of ticket ,notification should also send to that email id from where user sent the email for ticket creation.
I am not sure how to implement this functionality to sending the notification in unregistered email id.
Please help me.