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Upgrading CA Service Desk Manager from version 12.6 to version 14.1

Question asked by Vlad Silverman on Mar 24, 2016
Latest reply on Apr 1, 2016 by Vlad Silverman
Branched to a new discussion

A customer needs to upgrade from SDM 12.6 to SDM 14.1. 

Which Service Desk Manager components should be upgraded first?