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SDM Mail eater error in SDM 14.1 using Outlook mail client

Question asked by UzomaOkonkwo on Mar 29, 2016
Latest reply on Mar 31, 2016 by jan.demeulemeester

Hi All,

I have this challenge with my mail eater functionality.

It was working then suddenly stopped. I checked the account and can login to email with the web client. Any assistance will be appreciated

N.B I keep getting TLS connection to POP3 while my configuration is for IMAP. Any ideas?


Details of error below


03/29 16:45:12.37 SERVICE_DESK   pdm_maileater_nxd 488 ERROR    pdm_maileater_nxd.c   9590 Imap Mail: TLS Connection to POP3 Server: at Port: 143 failed. Error (15) Failed to find the CA certificate

Version: SDM 14.1

OS: Win2008R2

Email: outlook (on premise not office365)

Configuration screen


Default mailbox configuration