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WebServices access problem

Question asked by cdtj Champion on Mar 30, 2016
Latest reply on Mar 30, 2016 by cdtj

Hi team,

I have faced one more problem using WebServices, when I'm trying to call createIssue method it fails with next message:

AHD03301: This operation requires Function Access for Issue_mgr equal to Modify


The strangest thing is that i'm calling this method from user with Admin rights.

I have found 2 users who can call this method: first is ServiceDesk, another is a random guy with L1 Analyst rights.

I have tried to give same rights to others but this gave no result, after all I compared all attributes from contact who have possibility to call that method and who haven't, they are matching (except of personal data sure).