AnsweredAssumed Answered

CA SDM: keep popup name for non-popup window

Question asked by A.anas on Apr 5, 2016

Hi team,


Somewhere in the detail_cr form when I click the edit button, I am replacing the current page with the following link:

var url = cfgCgi + "?SID=" + cfgSID + "+FID=" + fid_generator() + "+OP=SHOW_DETAIL+FACTORY=cr+PERSID=cr:"+ $"+KEEP.POPUP_NAME=SDM" + Math.round(Math.random()*10000);

setTimeout(function(){ replace_page(url)}, 10000);


It works all fine inside the CA SDM. But when someone opens the incident from a URL sent by an email notification, and then after that clicks on the edit button, it gives him the following error:

KEEP.POPUP_NAME=SDM1023 is specified for a non popup window detail_cr.


Should I add KEEP.IsPopUp=1 in the URL, or just simply remove the KEEP.POPUP_name from the URL because I'm just doing a replace_page?


Thanks a lot in advance.