AnsweredAssumed Answered

CA SDM: lock ticket

Question asked by A.anas on Apr 13, 2016
Latest reply on Apr 15, 2016 by J_W

Hi team,

 

How is it possible to lock a ticket fom spel so it would NOT be possible for any user to update it from CA Service Desk.

I tried to use checkout using the send_wait but with no success: the ticket can still be updated by any user, and I can't see the corresponding lock in the Administration tab/system locks.

Using the send_wait with uncheck, I can easily unlock the ticket.

 

Thanks a lot in advance

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