AnsweredAssumed Answered

Add atachment to the ticket.

Question asked by hizam on Apr 20, 2016
Latest reply on Jul 28, 2017 by Brian_Mathato

Hi,

 

I've created incident ticket through service catalog in USS. I've submitted the ticket without the attachment. The ticket is successfully created in Service Desk

After that, I've added the attachment to the ticket on the USS.

When I check the Incident ticket on Service Desk, I can't see any attachment on the Service Desk ticket. Is there any additional configuration that need to be done so that whenever I  add the attachment on existing ticket, it will automatically push to Service Desk?

 

If I add the attachment during ticket creation (before sub,it the ticket), the attachment will automatically push to the Service Desk ticket.

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