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R12.1 to 14.1 Upgrade failure

Question asked by Gouranga on Apr 22, 2016
Latest reply on Apr 22, 2016 by Gouranga

During R12.7 to 14.1 upgrade, i got below errors





Based on below page, should i navigate to D:\products\SDM\ and run setup.exe ? if so, will it remediate the error on "Installing CA Service Desk Manager Database Schema remotely" ?