We are upgrading to v14.2 and were looking for additional information on how to provide end user support and address / troubleshoot issues that users experience related to Jaspersoft reports.
Have you taken a look at the new Getting Started with Advanced Reporting with Jaspersoft topic in the CA PPM 14.2 documentation? I suggest you start there. I've also highlighted other areas in the 14.2 documentation you may be interested in exploring in the following screen shot. I hope this helps you and good luck!
Retrieving data ...