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Service Desk Manager: Conditions for Log Comments

Question asked by mironduplessis on May 4, 2016
Latest reply on May 6, 2016 by Brian_Mathato

Hi,

 

I am trying to work out what type of condition needs to be created when dealing with Log Comments.

 

Example:

I want the logic of:

  • Run notification rule if condition (Resolver Group = ***)

 

For instance for Transfers I know I use a Object Type = Request/Incident/Problem or Change Order, with a Macro Type of Si-defined condition

 

I just need direction if I need to use a Workflow Task object instead.

 

Regards

 

Miron

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