AnsweredAssumed Answered

Document scanning

Question asked by Owen_R on May 25, 2016
Latest reply on Feb 27, 2017 by CA-TECH-INFO-DAMON

We store our documents in the PPM database.  We have decided to implement the document scanning function that's available in PPM but are having trouble getting it to do anything.


We have followed the instructions that are available in the 14.3 documentation


  1. Enable a virus scanner on the application servers
  2. Set the Java IO Temp Dir in the JVM parameters
  3. Entered the path to the scanner executable in the CS
  4. Enabled the file scanning option in PPM


We are not seeing any activity when documents are uploaded to PPM.


Has anyone got this feature working through PPM with documents in the database as opposed to scanning files in the server file store?