We are trying to configure CA Service Desk application on IIS server initially which is configure on tomcat server.
After running pdm_configure in cmd, the set up is exiting by skipping some steps. Gone through logs and found the below error in configure log.
The path shown in the log is related to C drive, but the actual installation is in E Drive.
INFO Task.java 214 Running: Configure Tomcat integration
05/30 11:24:31.796 ERROR InstallTomcatTask.java 150 catalina.policy: C:\PROGRA~1\CA\SERVIC~1\bopcfg\www\CATALINA_BASE\conf: The system cannot find the path specified
05/30 11:24:31.796 ERROR TomcatUtilities.java 455 IOException:C:\PROGRA~1\CA\SERVIC~1\bopcfg\www\CATALINA_BASE\conf\catalina.properties (The system cannot find the path specified)
05/30 11:24:31.796 ERROR InstallTomcatTask.java 150 context.xml: C:\PROGRA~1\CA\SERVIC~1\bopcfg\www\CATALINA_BASE\conf: The system cannot find the path specified
05/30 11:24:31.796 ERROR InstallTomcatTask.java 150 logging.properties: C:\PROGRA~1\CA\SERVIC~1\bopcfg\www\CATALINA_BASE\conf: The system cannot find the path specified
05/30 11:24:31.796 INFO CommentAJPConnector.java 77 in = C:\Program Files\CA\SC\tomcat\6.0.30\conf\server.xml
05/30 11:24:31.796 INFO CommentAJPConnector.java 78 out = C:\PROGRA~1\CA\SERVIC~1\bopcfg\www\CATALINA_BASE\conf\server.xml
05/30 11:24:31.812 ERROR CommentAJPConnector.java 102 C:\PROGRA~1\CA\SERVIC~1\bopcfg\www\CATALINA_BASE\conf\server.xml (The system cannot find the path specified)
Exception in thread "ConfigThread: Configure Tomcat integration" java.lang.NullPointerException
05/30 11:24:34.043 INFO TaskMediator.java 157 Configuration has completed successfully.
Did some googling and found in CA Communities that the tomcat location is different and made changes accordingly in NX.env and config.properties file in site directory.
After making the changes, while trying to run the pdm_configure we are getting the same scenario repeated.
Please help with this.
Thanks & Regards,