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Group and assignee in ServiceDesk Cum 2

Question asked by jwood1 on May 30, 2016
Latest reply on Dec 22, 2016 by jmayer

Regarding below knowledge document.

 

http://www.ca.com/us/support/ca-support-online/product-content/knowledgebase-articles/tec1661437.aspx

 

I think this is a good feature, however we have certain roles where it would be more beneficial to be able to a assign a ticket to a group that the assignee is not necessarily  a part of.

 

Can this be feature be turned off per role, or can it only be turned on or off in options manager across the whole of ServiceDesk?

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