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Group and assignee in ServiceDesk Cum 2

Question asked by jwood1 on May 30, 2016
Latest reply on Dec 22, 2016 by jmayer

Regarding below knowledge document.


I think this is a good feature, however we have certain roles where it would be more beneficial to be able to a assign a ticket to a group that the assignee is not necessarily  a part of.


Can this be feature be turned off per role, or can it only be turned on or off in options manager across the whole of ServiceDesk?