AnsweredAssumed Answered

CA Service Desk Is Not Working Properly After Upgradation

Question asked by caadmin on Jun 1, 2016
Latest reply on Jun 2, 2016 by Jon_Israel

Hi All,

 

We recently have up graded CA Service Desk application from 12.7 to 14.1 in our environment.

We are facing many issues after that.They are:

1. We are not able to log in to WSP with privileged user "servicedesk" though we are able to log in to web client with the same credentials.

2. Attachments are not getting uploaded or viewed. After checking repository settings we found that the servlet server and repository server entries are missing. We tried to edit and search these servers entries but it is navigating us to request search page.

3. Export button is not working. The web page becomes unresponsive when we click on Export.

4. When we click on "Logout" the web page becomes unresponsive.

 

Has anyone faced any of these issues ?

Please help us to fix these issues.

 

Here are some screen shots for reference.

Capture1.JPG

 

 

Capture3.JPG

 

 

 

Regards,

Sailee Dale

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