Dear community members
We have faced some problems with URL-links attached to outgoing e-mail notifications.
We have great number of users, who have many different roles attached to their Access Type.
For example a user could have access to Issues only using one role, and access to Request/Incident/Problem only using another role. Depending on the last used role (before logoff), the user may get an error, when activating a URL-link in an e-mail notification,
1. The user log in with a role that give him access to work with Issues, but NOT Requests
2. The user logs off.
3. The user opens an e-mail notification and activitates a URL.link that points to a Request.
4. Because SDM keeps track of the last used role, the user will be logged in with the role that has only access to Issues resulting in a "Request not found" error.
Any ideas on how get around this paradigm?