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Change Status of Request when Task Approved

Question asked by JeanFranco on Jun 8, 2016
Latest reply on Aug 8, 2018 by avi_m


Hello Guys,

 

We applied the Commulative Patch on our  SDM 14.1 environment so we can manage classic workflow on Incidents and Request.

 

Now we have a requierement from users where they want that if a task is set to "Approved" then the status of the Ticket is changed from "Open" to another status.

 

Any idea on how could we achieve this?

 

Regards,

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