AnsweredAssumed Answered

Change Status of Request when Task Approved

Question asked by JeanFranco on Jun 8, 2016
Latest reply on Apr 2, 2019 by Lindsay_Estabrooks

Hello Guys,


We applied the Commulative Patch on our  SDM 14.1 environment so we can manage classic workflow on Incidents and Request.


Now we have a requierement from users where they want that if a task is set to "Approved" then the status of the Ticket is changed from "Open" to another status.


Any idea on how could we achieve this?