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Stored Query based on mins

Question asked by Johnny_2302 on Jun 9, 2016
Latest reply on Jun 28, 2016 by Johnny_2302

Hi Team,


We have a requirement wherein if the tickets are not acknowledge within 15 mins after creating them, then the same should be displayed in a bin on the scoreboard. I'm trying to write a stored query for the same, however unable to understand how to incorporate the 15 min parameter.

Can some1 please suggest how can we achieve this?