AnsweredAssumed Answered

Stop and Resume SLA on Group Transfer

Question asked by Balram.Deswal on Jul 13, 2016
Latest reply on Jul 15, 2016 by Chris_Hackett

Hi Team,

 

In our CA SDM environment, we want to implement a requirement in which the SLA will stop whenever the ticket will be transferred from the predefined group (L1, L2 and L3) to any other group and the SLA will resume again when the ticket will be transferred back to this predefined group (L1, L2 and L3).

 

How it can be configured in Service Desk?

 

Kindly provide the solution for this.

 

Regards,

Balram Singh Deswal

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