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Question about customizing request forms

Question asked by mmatlosz on Jul 14, 2016
Latest reply on Jul 14, 2016 by mmatlosz

Is there ever a justifiable reason to build a new request form for creating/editing requests that will exist in parallel to OTB request form?  If so, are there instructions, advice, guidance, etc. that CA or the community would have regarding this feat?


We're using SDM as a common request system and the reason I'm asking this question is because we have a use case that would require the form to be much different in this specific case versus the other existing request types that we have.