AnsweredAssumed Answered

How to configure Service Desk to ONLY use port 443?

Question asked by JacquesGeldenhuys on Jul 20, 2016
Latest reply on Jul 29, 2016 by JacquesGeldenhuys
Branched from an earlier discussion

Hi

 

Thank you for this post but seemingly my issue is with the servlet address.

My company ONLY allows port 443 communication to the internet, I removed port 443 from IIS and configured tomcat on that port which works fine, when I add FQDN it still continues to work fine (example ---> 'https://<server_name>.<FQDN>/CAisd/pdmweb.exe) and servlet address is (example ---> 'https://<server_name>.<FQDN>:443/CAisd/UploadServlet) within repository can I still attach ... everything fine up to this point.

 

The problem I have is when I add DNS (FQDN included in DNS entry) it stops working (example ---> 'https://<DNS>.<FQDN>/CAisd/pdmweb.exe)

I also updated servlet in repository to reflect the same but still fails (example ---> 'https://<DNS>.<FQDN>/CAisd/UploadServlet)

Entering URL 'https://support.company.com' works fine and takes me to full URL 'https://support.company.com/CAisd/pdmweb.exe', however attachments fail, i changed the servlet address within the repository to reflect DNS (https://support.company.com:443/CAisd/UploadServlet) but attachments still fails.

 

Any advice please

 

Thank you

Jacques

Outcomes