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SessionMaker in ODBC Backend failed

Question asked by ConanLam on Jul 26, 2016
Latest reply on Aug 3, 2016 by ConanLam

Hi all,

 

One of the client sites showing this error in the stdlog:

 

07/20 17:37:51.66 CAAPPPRD01     web:local            8452 ERROR        session_maker.c        232 SessionMaker in ODBC Backend failed for ServiceDesk: AHD04043:The user name or password you entered is not correct. Please try again.

07/20 17:37:51.68 CAAPPPRD01     web:local            8452 ERROR        odbc_backend.c         153 ODBC error: AHD04043:The user name or password you entered is not correct. Please try again.

07/20 17:37:51.91 CAAPPPRD01     bopauth_nxd          2924 SIGNIFICANT  bopauthobj.c           510 Cannot logon user 'ServiceDesk' (The referenced account is currently locked out and may not be logged on to.  )

07/20 17:37:51.93 CAAPPPRD01     boplgin              8740 ERROR        bplaccess.c           4382 AHD04043:The user name or password you entered is not correct. Please try again.

 

The ServiceDesk account is stored on CyberArk due to their security requirement.

The service desk is functioning normally, but the serivedesk account is getting locked due to incorrect login attempts.

We wants to know how to stop this session_maker, if it will not affect performances of SDM.

 

Regards,

Conan

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