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CA PPM Default Sender Name & Address Issue

Question asked by Kamran001 on Dec 5, 2016
Latest reply on Jan 9, 2017 by Aurora_Gaimon

We have CA PPM 14.3 installed, we would like to send the email notifications using default sender email, which we have set it as true under properties.xml file, the issue is we are receiving emails like:

"" <>


here is the person who has initiated the action, while is the default sender address.

we want to have the email sender as: "CA PPM" <>

how to set the sender name to custom name & not the person who has initiated the action?