AnsweredAssumed Answered

Employee Role - Cannot see other user's tickets

Question asked by DerekNielson on Dec 30, 2016
Latest reply on Jan 3, 2017 by DerekNielson

Hi all,


In CA SDM 14.1 - If a ticket is created in the system with JOHN DOE listed as the requester with a number of 123456.

Than John Doe logs in with the typical employee level rights. Attempts to look up the ticket on behalf of the affected end user as he is the requester, and attempts to load 123456. They are met with an error not found.


What are the steps for allowing requester's to see the status of the tickets they are assigned to as well? As currently, the functionality seems to be disabled and unavailable.


Many thanks!