Re: Significance of Resolution During Alert Setting (APM-SOI-SNOW) Integration

Discussion created by Jaykrishna on Apr 5, 2017
Latest reply on Apr 5, 2017 by Hallett_German
Branched from an earlier discussion

Hi Team,

I need the above info as based on this i will be able to tell the Application Ops team when they can expect a ticket in their Queue.

As in my enviornment, there is an integration between CA APM and CA SOI which in turn integrated with Service Now

(i.e. CA APM-------> CA SOI -------------> SNOW).




E-Mail: JM00121466@techmahindra.com