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Service objectives working with both: groups and priorities

Question asked by fgalarraga on May 8, 2017
Latest reply on May 17, 2017 by Kyle_R

Hi all. I'm new in this community.

 

I'm working with CA SDM 14.1.03.

 

When I attach a service type with service objectives to an incident by priority it works ok.

However, when I attach to an incident a priority service type with service objectives and another one service type by group; only the group service objectives are shown in the incident: no priority service objectives are shown.

 

Do you know if this is the SDM expected behaviour?

 

Regards,

Fabio.

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