We apologize for the delay, but further testing of the File Attachments capability continued to show inconsistencies at the user level. Because of this, the team is not comfortable releasing this function to our users at this time.
Once we have confidence that the function is working, we’ll re-deploy for our users, possibly as soon as early June. We will continue to post updates as we get them.
On Monday, May 22, the ability to manage file attachments will be available for Support Case Management in the Agile Central Community. To get there, click the Support tab in the community.
Starting May 22, customers will be able to load and download file attachments to a case by selecting ‘Manage File attachments.’
Selecting ‘Manage File attachments’ will allow users to download files from CA and upload files to CA. In addition, users can easily view the status of all pending requests.
We would love to hear any feedback you have on this new functionality!