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How we can Configure Service type /SLA in CA Service Desk

Question asked by SinghRavi on May 27, 2017
Latest reply on May 31, 2017 by ArunavaS

Hi,

How we can configure Service type list/ SLA for P1, P2,P3 according to customer requirement.

P1.. 2hsr

P2..One day,.

P3 30 days.

 

How we can get warning and SLA Violation alerts after creating  Service type list /SLA......

 

Any one share doc and guide us.

 

RA

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