I suggest you log an official Support case to get further assistance with this.
So far I have not been able to see screen prints of your WAIT status settings as no screen prints are uploaded to this thread to date.
Can you please attach a screen print of the WAIT status for review?
This is the configuration that I made, but continues to stop the events:
John Jairo Sierra Garcia.
Ingeniero Servicios Informáticos.
Dirección de Servicios de Información y Tecnología (DSIT)
Universidad de los Andes
Tel: 339 4949 Ext.4716
1. It appears you forgot the attachment.
2. Are new tickets also still misbehaving or only old tickets, post making your chances to the WAIT status properties\settings? For old tickets, you can also update it to another status and back to WAIT to validate that your changes to the WAIT status settings take effect or not.
Here are the pics, I made the change, but follow stopping the clock
El 11/3/2018 12:10, Brian_Mathato <email@example.com> escribió:
CA Communities <https://communities.ca.com/?et=watches.email.thread>
Re: need the user's waiting status?
reply from Brian Mathato<https://communities.ca.com/people/Brian_Mathato?et=watches.email.thread> in CA Service Management - View the full discussion<https://communities.ca.com/message/242049617-re-need-the-users-waiting-status?commentID=242049617&et=watches.email.thread#comment-242049617>
I must just restart servicedesk to take the change or some more
For all tickets old and new
I need your help
his is the configuration that I made, but continues to stop the events:
There's more to this than meets the eye that we are most probably not privy to and so we cannot troubleshoot here. Please log a support case.
Yes, I understand, but can you tell me what is the correct way to make the change for what the clock does not stop in these states?
If the check box does not work, would it restart the servers? and which of them should I restart?
There is nothing further that needs to be done other than what you have already done. If the clock is not stopping despite the "Stop Service Type Events=NO", then a case must be logged for further investigation.
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