AnsweredAssumed Answered

IWA is failing and one of SPS server get crashed

Question asked by PKSahu on Mar 26, 2018
Latest reply on Mar 27, 2018 by PKSahu

Hi All,


Just wanted to share one of issue which we are facing right now in  our Dev environment.


We have two Windows SPS server under AWS application ELB, when we enable IWA in Dev env,  IWA gets failed for anyone of SPS and within sometime we see below crash message in nohup.log files. If we keep one SPS up and running then IWA works fine and we don't see any issue, only when we enable both Windows SPS under AWS application Load balance mode then it fails.


# # A fatal error has been detected by the Java Runtime Environment: # # EXCEPTION_ACCESS_VIOLATION (0xc0000005) at pc=0x00007fff6283f586, pid=5596, tid=0x000000000000023c #

# Problematic frame: # C [SspiCli.dll+0xf586] # 


However we already have CA Support case # 00980480 opened and CA team indicated this issue could be with microsoft library, since it is failing to call this library SspiCli.dll.


Has anyone else faced this issue with Windows 2012 R2 server in AWS, Please let us know if anyone faced this kind of issue?


our env. details are  -


AWS Application ELB -----> 2 Windows 2012 R2 Server  CA version :- SPS 12.7 SP02 

Policy Server ----> CA SSO R12.7 SP00 

Policy Store and Session Store -----> CA Directory  12.6.00 (build 14043) Linux 64-Bit