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How to Open the CMDBVisualizer by xTraction (2017.1)?

Question asked by Wanduba on Mar 28, 2018
Latest reply on Mar 29, 2018 by Grant Bruneau

How do I when to click on the CI in the list for Dashboard xTraction and go to the CMDBVisualizer, identifying the user already logged in as is done by CA SDM? (before upgrading to version 17 (CA SDM), this happened usually this before.) Now, it asks for user authenticate, but it generates a connection error in the CMDBVisualizer window.